FREQUENTLY ASKED QUESTIONS
What is A Nest in the North about?
A Nest in the North celebrates the core Canadian values of kindness and welcoming. This book honours the stories of over 61,890 refugees who found a new home in Canada in 2022. 100% of proceeds from the sales benefit The UN Refugee Agency.
Who is this book meant for?
The book is truly meant for anyone who enjoys a heartfelt story, but it is best suited for children aged 5 and up.
Should I purchase this book even if I’m not a child?
Of course! The moral of the story is applicable to all ages and it makes a fantastic gift. Plus the money raised is for a good cause.
How much money is being donated to charity from each book sale?
100% of all proceeds will be donated to The UN Refugee Agency.
Which charity is the money going to?
All proceeds of A Nest In The North are donated to The UN Refugee Agency. UNHCR, The UN Refugee Agency, is a global organisation dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.
Is there another way I can support the charity directly?
Of course! Visit www.unhcr.org to get involved.
Who illustrated the book?
Veronika Kotyk is a globally awarded illustrator and graphic designer from Kyiv, Ukraine.
Veronika graduated from the Publishing and Printing Institute of NTUU KPI in 2011 with a bachelor in fine arts. She has since been awarded numerous honours including: Boekie Boekie stArt Award 2017 (NL), Mom's Choice book gold award-winner (US), and is a member of the Artists Market on -ing Creatives (UAE).
Today, you can find Veronika’s illustrations in children’s books, educational publishing, magazines and on greeting cards and surface patterns
How do I purchase the e-book?
Visit ANestInTheNorth.ca and select the ‘digital book,’ then add it to your cart. Next, you’ll be asked for credit card information and a shipping address. Once entered, you can complete the purchase and instantly download A Nest In The North.
What is an e-book?
An e-book, short for 'electronic book,' is a digital form of a printed book designed to be read on devices like computers, tablets, or smartphones.
When will I get my e-book?
Once you complete your purchase, you will receive your e-book file in your email for download.
I didn’t receive my e-book, what do I do?
If you were not able to download the PDF at the final stage of the checkout, please reach out to our support team on the contact page and we will email you a copy.
I received my e-book, but I can’t open it. What do I do?
If you are unable to open the PDF, please reach out to our support team on the contact page and we will email you a copy.
Will my e-book ever expire?
Nope! It’s all yours, forever.
Print books are sold out. Will you release more?
Unfortunately, A Nest In The North is a limited edition print book. However, you are still able to purchase and download the e-book edition.
I didn’t receive my print book, what do I do?
Please check the tracking number provided with your order confirmation. If your order does not arrive within 10 business days of the estimated delivery date, we will consider the order lost-in-transit. We then will offer a full refund or a re-shipment of the lost-in-transit order. Please reach out to our support team on the contact page.
I received my print book, but it was damaged, what do I do?
We are sorry to hear that! If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. All requests must be made within 30 days of delivery. Please reach out to our support team on the contact page.
How do I purchase?
Visit ANestInTheNorth.ca and choose a hard copy or e-book, then add it to your cart. Next, you’ll be asked for credit card information and a shipping address. Once entered, you can complete the purchase.
Where is the book available for purchase/shipping?
You can purchase the book on ANestInTheNorth.ca, and we will ship it to you anywhere in the world.
Where is the book made?
A Nest In The North is made and produced in Canada!
Will I get my print book before December 25th?
Delivery times will vary by product due to individual production and shipping times. Times will be calculated at checkout. For a near-instantaneous delivery, consider purchasing the e-book.
How can I contact you for more information?
Your satisfaction is our number one priority. For all inquiries or questions, please reach out to us via our Contact Page and our Customer Success Team will happily help you out. For any questions related to orders, please ensure you include all relevant information so that our team can quickly help. Otherwise, contact us at email@example.com and we’ll get back to you as soon as possible.